We are happy to refund should you have any problems with a product or sizing issues. We request that you contact us within 7 days of receipt of the order so the problem can be rectified swiftly. Of course we expect products will be returned as new, with tags and in original packaging should they be unsuitable or an incorrect size. Please contact Judy personally on 03 9439 5700 or 0438 292 813. or email firstname.lastname@example.org. Your satisfaction is important to us! We will issue you with a return authorisation number.
Please do not return products without prior arrangement, it's always best to communicate to get the best outcome for both parties.
Our Return Address is:
Kids of Eltham
Shop15/16 Eltham Mall,
For OVERSEAS postage costs, anything over 500gms in weight, you will be notified of any additional postage costs which can be paid via PayPal or emailing credit card details. Free postage is for Australian orders only
Customer Service Policy
Our shoes are generally bubble wrapped as the box often is too big for our satchels. If you would like the shoes delivered in the original box please contact our store.
Exchange, Returns, and Refunds Policy
Please choose carefully before you buy.
For faulty products, Kids of Eltham offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
Your full name
Your order number
Reason why you are returning the product
Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please